Frequently Asked Questions
Everything you need to know about your UNITOM™ experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and local customs processing.
How can I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
UNITOM™ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the product description.
Where are UNITOM™ garments produced?
Our collections are designed in-house and manufactured in certified ethical factories. We prioritize sustainable sourcing and high-quality craftsmanship to ensure every piece lasts for seasons to come.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.